Privacy policy
Last updated: July 25, 2025
Welcome to Matsii. We operate this store and website, including all content, tools, features, products, and services ("Services") to give you a personalized shopping experience. Matsii is powered by Shopify, which enables us to deliver these Services to you. This privacy policy explains how we collect, use, and share your personal information when you visit, browse, make a purchase, or interact with us in any other way. If there is any conflict between our Terms of Service and this policy regarding your personal data, this Privacy Policy takes priority.
Please read it carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we say “personal information,” we mean anything that identifies you or could reasonably be linked to you. This does not include anonymous or de-identified data. We may collect the following categories of personal information, depending on how you interact with our Services and where you live:
- Contact details – name, shipping and billing address, phone number, email
- Payment info – credit/debit card details, payment method, transaction data
- Account info – username, password, preferences, and settings
- Order history – products viewed, purchased, returned, exchanged or saved
- Communication data – messages or info you send to our support team
- Device data – your browser, device type, IP address, connection info
- Usage data – your interaction with the site and how you navigate it
- How We Collect It
- We may collect personal information from the following sources:
- Directly from you – when you sign up, place an order, or contact us
- Automatically – through cookies or similar tech when you browse the site
- From service providers – like payment processors and shipping partners
- From partners or third parties – like social media integrations
How We Use Your Information
Depending on how you engage with us, we use your personal information for:
- Providing our Services – process orders, deliver products, support returns or exchanges, manage your account, recommend items, and personalize your experience
- Marketing and ads – send promotions via email or SMS, show relevant ads based on your activity (e.g. items added to cart or purchased)
- Security and fraud prevention – verify your identity, detect suspicious activity, and protect the integrity of our Services
- Customer support – help with questions, returns, and service quality
- Legal reasons – comply with laws, enforce terms, respond to legal requests
- When We Share Your Info
- We may share your personal information with trusted third parties in the following situations:
- With Shopify and third-party service providers who help us run our store (e.g. IT, payments, fulfillment, customer service)
- With marketing partners who help us deliver targeted ads and promotions
- If you give us permission – for example, to use social media widgets or to fulfill a specific request
- With affiliated companies within our group
- In the event of a business change like a merger or legal obligation
Our Relationship with Shopify
Our store is hosted on Shopify, which processes data about your activity to help us provide and improve the Services. Shopify may also use this data (combined with data from other merchants) to power advanced features.
Shopify is a data controller for some of this processing. For more details, visit Shopify’s privacy policy: https://privacy.shopify.com/en
Third-Party Sites & Links
We may link to other websites we don't own or control. We’re not responsible for the privacy practices of these external sites. Always read their privacy and terms policies before sharing personal data.
Children’s Data
Our Services are not intended for use by children. We do not knowingly collect personal data from anyone under the age of 16. If you're a parent or guardian and believe your child has shared personal data with us, please contact us so we can remove it.
Data Security & Retention
We take your privacy seriously, but no system is 100% secure. Always use strong passwords and avoid sharing sensitive info over unsecure channels.
We retain your data as long as needed to provide Services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on your location, you may have rights such as:
- Access to the personal info we hold about you
- Correction of inaccurate info
- Deletion of your personal data
- Data portability (in some cases)
- Opting out of marketing communications
- Withdrawing consent (where applicable)
- If you're located in the UK or EU, you may also:
- Object to or limit how we process your data
- File a complaint with your local data protection authority
- To exercise any of these rights, email us at info@matsii.com.
International Transfers
We may transfer your data outside your country, including to countries that may not offer the same level of protection. When we do, we rely on standard contractual clauses or similar legal safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time. If we do, we'll update the "Last updated" date and post the revised version on this page.
Questions?
Email us at info@matsii.com if you have any questions about this policy or your data.